Our Promise
BEST IN CLASS SERVICE
At LTi Technology Solutions, we are committed to our clients and helping them reach their business goals. With our powerful platform and 99.5% SLA uptime, we meet and exceed the needs of our enterprise-level clients in demanding industries including banking and financial services.
LTi Technology
Hosting /Enterprise Footprint
- SaaS model platform offering 99.5% SLA uptime
- LTi hosting allows you to focus on growing your business
- Infrastructure provided, eliminate high upfront costs
- Scale and expand capacity with your business growth with pay-as-you-go pricing model
- Leveraging private and public cloud offerings
- Data Centers in North America and Europe
- Multiple Disaster Recovery (DR) Tiers, regular DR exercises and reporting
- VMware Connect Partner
- Microsoft Gold Partner
Performance and Availability
- Cloud-based, High Availability Architecture
- Enterprise Grade Computing Platforms
- All-Flash Storage
- 24/7 Monitoring & Alerting
- Managed by LTi Internal Team
Security and Compliance
Security Controls
- Certified SSAE 18 SOC 2 Compliant
- Security Awareness
- Training Program
- Industry Leading Endpoint Protection
- Next-Generation Firewall with IDS/IPS/AMP
- Secure Internet Gateway Services
Data Protection
- Multi-Tier 3+ Data Center Footprint
- Nightly Backups & Offsite Critical Backups
- Data Loss Prevention Policies
- Enterprise-Wide Patch Management Program
Access Controls
- MFA Required for Infrastructure Access
- VPN Services (Site to Site & SSL)
- Whitelisting by IP
Client Support
LTi Technology Solutions partners with clients, providing quality equipment finance, leasing and loan products and a comprehensive level of Client Service and Support. LTi’s Client Support Team works to provide resources and ongoing services – not just through implementation. Client Support Services offers a comprehensive list of best in class services available as part of the standard software maintenance agreement:
- 24 x 7 Access to Website Resources
- Support Telephone Hotline (402) 493-3530
- Access to Maintenance Updates
- Access to Hot-Fixes for all Licensed Products
- Support Representatives are available from 8AM to 6PM (CST), M-F.
Professional Services
To accelerate implementation and ensure successful integration, LTi Technology Solutions has developed a Six Stage System™ led by our Client Services Team. Our Client Services Team partners with you, standing shoulder-to-shoulder, at every stage, to understand your unique business needs, and then to integrate, train and support your team to success.
SIX STAGE SYSTEM™
- 1. Discovery
- 2. Implementation
- 3. Development
- 4. Training
- 5. Post Go-live
- 6. System Review
